Cancellation and Rescheduling Policy

At North West & Cheshire Cleaning Services, we understand plans can change. Here's our policy for cancellations and rescheduling:

Cancellation Policy

1. Purpose

This Cancellation Policy explains the terms and conditions for cancelling building, construction, renovation, repair, or related services provided by [Company Name].

2. Client Cancellation Requests

Clients who wish to cancel a project or scheduled work must provide written notice as soon as possible by email, letter, or another agreed method of communication.

Cancellation requests will only be considered effective once written confirmation has been received and acknowledged by [Company Name].

3. Cancellation Before Work Begins

If a client cancels before work has started, any costs already incurred by [Company Name], including design work, surveys, materials purchased, permits, subcontractor commitments, or administration costs, may be deducted from any refund due.

4. Cancellation After Work Has Started

If cancellation occurs after work has commenced, the client will be responsible for payment of:

• Work completed up to the cancellation date
• Materials purchased or ordered
• Subcontractor charges and commitments
• Any reasonable costs caused by the cancellation

Any remaining balance or refund will be calculated after these costs have been accounted for.

5. Deposits and Payments

Deposits are required to secure project dates and cover initial costs. Deposits may be non-refundable where costs have already been incurred or where resources have been allocated to the project.

Payment terms remain subject to the agreed contract, quotation, and invoice schedule.

6. Cancellation by the Company

We reserves the right to cancel or postpone work due to circumstances beyond our reasonable control, including severe weather, supply issues, safety concerns, legal restrictions, or other unforeseen events.

Where possible, we will provide notice and work with the client to reschedule services.

7. Changes to Project Scope

Requests to significantly change or pause a project may be treated as a cancellation of the original agreement and may be subject to additional charges.

8. Emergency or Urgent Work

For emergency repairs or urgent call-outs, cancellation charges may apply if labour, travel, materials, or specialist services have already been arranged.

9. Agreement to Policy

By accepting a quotation, signing a contract, or authorising work, the client agrees to the terms of this Cancellation Policy.