Our Policies

At North West & Cheshire Cleaning Services, we prioritize transparency and clear communication. Our policies are designed to ensure a smooth and satisfactory experience for every client in Warrington and throughout the north west. Explore our service guidelines below.

Cleaning Service Coverage

Our cancellation and rescheduling policy applies to all scheduled cleaning services, including:

1. Standard Residential Cleaning

  • Recurring (weekly, bi-weekly, monthly)
  • One-time or occasional cleanings

2. Deep Cleaning

  • Spring cleaning
  • Pre- and post-event cleaning

3. Move-In / Move-Out Cleaning

  • More time-intensive; strict notice required (48-hour cancellation window may apply)

4. Post-Construction Cleaning

  • Due to heavy labor and time required, cancellations require at least 48 hours’ notice; otherwise, 75% fee may apply

5. Commercial Cleaning

  • Office, retail, or industrial spaces
  • Often contracted — policies may be customized per contract (but default 24-hour rule still applies)

6. Specialty Services

  • Carpet cleaning, window cleaning, appliance detailing, etc.
  • Often outsourced or require prep—24- to 48-hour cancellation notice depending on service

Safety and Security Measures

At North West & Cheshire Cleaning Services, we understand the importance of trust and security. Here are the measures we take to ensure the safety and security of your homes or businesses during cleaning:

  • Public Liability Insurance: We are fully insured with comprehensive public liability coverage, protecting our clients and team in the event of damage or accidents.
  • Health and Safety Certified: Our company holds a valid Health and Safety Certificate, adhering to industry best practices for safe and hygienic cleaning.
  • DBS-Checked Cleaners: Every team member undergoes a Disclosure and Barring Service (DBS) check, ensuring we employ only trusted and reliable professionals.
  • Secure Key Handling Procedures: If you provide keys or access codes, we use strict procedures for secure and confidential storage and handling.
  • Client Privacy & Confidentiality: We respect your privacy and train our staff to maintain discretion and protect your personal or business information.

Handling Complaints and Issues

We are committed to providing excellent service at North West & Cheshire Cleaning Services. If any issues arise during a cleaning service, we handle them with:

  • Open and Prompt Communication: Contact us within 24 hours of your appointment by phone, email, or our website contact form if you're unhappy with any part of the service.
  • Resolution Within 24–48 Hours: We aim to investigate and respond to all concerns within 24 to 48 hours, prioritizing follow-up cleaning or correction if needed.
  • Satisfaction Guarantee: If we missed something, we’ll return and fix it at no extra cost, provided it's reported promptly and is within reason.
  • Feedback Welcome: We appreciate feedback—positive or constructive—to help us improve our services.
  • Professionalism and Respect: Every complaint is handled professionally, without blame or judgment, with the goal of making things right and maintaining your trust.

Cancellation and Rescheduling Policy

At North West & Cheshire Cleaning Services, we understand plans can change. Here's our policy for cancellations and rescheduling:

  1. Cancellation Policy
    • Free cancellation allowed up to 24 hours before the scheduled appointment.
    • Same-day cancellations will incur a 50% fee of the service price.
    • No-shows (no notice and no one present) will be charged 100% of the service price.
  2. Rescheduling Policy
    • You may reschedule up to 24 hours in advance with no penalty.
    • Rescheduling within 24 hours may be subject to a 15% rebooking fee, depending on staff availability.
  3. Emergencies & Exceptions
    • We understand that life happens—please contact us directly in case of emergencies. We may waive fees at our discretion.
  4. Payment & Enforcement
    • Fees will be automatically charged to the card on file.
    • Clients who repeatedly cancel or reschedule may be asked to prepay for future bookings.

Ready for a spotless space?

Experience the North West & Cheshire Cleaning Services difference. Contact us today to schedule your cleaning service and enjoy a sparkling clean home or business!